Trying to aut0 populatte ticket properties / tags
I’m Experiencing difficulties to auto populate dropdown list such "ember-basic-dropdown-content-emberXXXX". Is this becaues it is positioned within “ember-basic-dropdown-wormhole”?
This is before I click dropdown menu/list
And the wormhole contains nothing
As I click on the dropdown menu/list
And as you can see, I can now access these elements.
Is it simply not possible to access this with js? Just being a noob with js and fd, I feel totally clueless. Adding my own name automatically to the tickets I handle should not be that very difficult or did I miss something?
Even trying with use of slow /canned responses, may I also set the ticket properties and tags /c ? Been made to improve productivity and if this /canned1 response is suitable for 80% of my tickets and 90% of them are incorrectly ticketed. It would be great if there is an option to do so.
In-case this is simply not possible to achieve for us agents working with FW- Are there any freshdesk clones in which there would be easier and faster work flow?