Question

Automatic Association of Assets to Tickets

  • 25 November 2022
  • 1 reply
  • 44 views

Userlevel 3
Badge +4

Hi Community,

Has anyone had success with automatically associating multiple assets to a ticket based on the Requestor or Requested For using workflow automator/web request node?

We have certain service item that would benefit greatly from an automation like this.

Thank you,

Michael.


1 reply

Userlevel 2
Badge +5

Hi

Depends on the specific use case you wish to solve I guess. It is for sure possible to add associate assets through web request. I have a flow that associates assets based the requested service item and use a custom object to manage the mapping of service items to applicable asset record.

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