Question

Azure AD field, freshservice user fields

  • 1 November 2022
  • 4 replies
  • 314 views

Userlevel 2
Badge +3

can I please get advice on how to amend the mappings from Azure AD to Freshservice?

Currently Department field in Azure AD maps to Department in Freshservice.

I would like to change that as follows:

Azure AD field “company” to map to Department in freshservice.

I can’t figure out where to do that - I think in the freshservice Azure Enterprise App?


4 replies

Userlevel 7
Badge +13

can I please get advice on how to amend the mappings from Azure AD to Freshservice?

Currently Department field in Azure AD maps to Department in Freshservice.

I would like to change that as follows:

Azure AD field “company” to map to Department in freshservice.

I can’t figure out where to do that - I think in the freshservice Azure Enterprise App?

You are using Freshservice in MSP mode ?  
You are using the SCIM app? 

Userlevel 2
Badge +3

hi Daniel, we are using the SCIM app. not sure about MSP mode, sorry.

Userlevel 2
Badge +3

i think i found out how to do it! Tutorial: Configure Freshservice Provisioning for automatic user provisioning with Azure Active Directory - Microsoft Entra | Microsoft Learn

Badge +1

Probably a little too late, but for anyone else looking I think this would do the trick for you:

This is in the AzureAD Enterprise App provisioning mapping.

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