There doesn’t seem to be an option to update line manager in Azure AD via an orchestration, we were hoping that we could add line manager to new starter forms so they are automatically added to a new user account when its setup.
We use SSO with Azure AD for our Fresh Service, so this also means Fresh Service requesters should have their line managers listed.
However doesn’t seem to be an option, am I missing something, or is this in development?
Best answer by PatrickMurphyView original
We have an onboarding form that once approved creates the user in Azure AD, assigns groups, adds licensing, sets location and sets the manager. It is possible to set the manager via this process. Is this what you are looking for?
Sorry should have updated this post, Fresh Service support pointed the Assign to manager option. However bits that don’t seem to work still are.
Did you get anywhere with these?
I’m used to marking an account disabled until their start date however I learned you can’t do that here because when you disable the account it removes it from FreshService. So we keep the user account enabled but don’t provide the password until the morning of their start.
Assigning users to mail-enabled groups is no issue. During the workflow for onboarding you can assign to mail enabled groups because again we are creating the account first.
At the beginning of the workflow we create the user. Later in the workflow we have an action to add user to a group. Here it is our employee group so we put in the group objectID.
Are you adding users to a MS 365 or a Distribution group? most of our groups are distribution when I test the app action I get the below. Adding to 365 groups does work.
I did find this Refresh article from a year ago where it was working but then users started having issues: