Best practice or ticket glossary


Hi,

Is there a glossary for tickets (like for analytics widget : https://support.freshservice.com/support/solutions/articles/50000001029-analytics-widgets-glossary ) ?

Is there a manual for best practices for tickets ?

Thanks



2 replies

Userlevel 4
Badge +6

Hello,


Please find the help documentation on the tickets module in Freshservice including Ticket basics and glossary as part of the Agent user guide

here. Reach out to us at support@freshservice.com if you require further assistance.


Regards,

Sanofar

Freshservice Support



Thanks a lot !


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