Hi,
Is there a glossary for tickets (like for analytics widget : https://support.freshservice.com/support/solutions/articles/50000001029-analytics-widgets-glossary ) ?
Is there a manual for best practices for tickets ?
Thanks
Hi,
Is there a glossary for tickets (like for analytics widget : https://support.freshservice.com/support/solutions/articles/50000001029-analytics-widgets-glossary ) ?
Is there a manual for best practices for tickets ?
Thanks
Thanks a lot !
Hello,
Please find the help documentation on the tickets module in Freshservice including Ticket basics and glossary as part of the Agent user guide
here. Reach out to us at support@freshservice.com if you require further assistance.
Regards,
Sanofar
Freshservice Support
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