Big isn't always "better" with ITSM

  • 27 May 2022
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One of the things I’ve noticed recently is that the traditional approach to the introduction of new ITSM capabilities is changing. This was where the largest organizations would adopt something and then once it was proven it would cascade down to mid-market organizations and then potentially to small-to-medium enterprises (SMEs). 

When I look at new industry survey data I still commonly see the largest organizations leading but - and this is the change - SMEs are driving ahead too (and leaving mid-market organizations behind).

Anyone else seeing this or thinking that it makes sense given how both the worlds of business and technology have changed in the last half-decade?

Please share your views as a response :)

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