Bodies of ITSM Best Practice Guidance?


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I’m just writing something on the main bodies of ITSM best practice guidance - to highlight that while ITIL is the most popular guidance globally there are alternatives.

I’m including COBIT, FitSM, ISO/IEC 20000, IT4IT, and VeriSM but it wouldn’t surprise me if some of these are “unknowns” still.

So what do you currently use and what have you previously tried but moved on from? Please share via a response :)

(I totally appreciate that there are other guidance sources but when writing 1600-2000 words one has to draw a line somewhere.)


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