We really need to track for each customer the edition/version of our product that they use, when their SLA is up (to determine their support status), etc. Our preference would be to have custom fields to track this info at the customer level. I understand from other questions that this feature may be under development, but no more info is available.
In the meantime, is there any way to have a new ticket inherit the tags from the contact record? I can;t see how to do it in the automations, but maybe there is a way I am not seeing?
This would be a workaround to being able to set up custom fields for contacts and/or customers.