Can Freshservice Asset management handle customer assets?

  • 14 January 2022
  • 1 reply

We are using FreshDesk and need to manage assets related to FreshDesk activities. We need to manage our own assets and also assets that are at the customer sites. Assets: Software, Computers, Printers, Tablets, Phones,...

1 reply

Userlevel 2
Badge +2

Hi Mika,

Yes! Freshservice can handle Customer/Requestor Assets. 

The administrational activities will have to be done by Agents but the Assets themselves (hardware/software) can be tagged to Customers.