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Can Freshservice Asset management handle customer assets?

  • 14 January 2022
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We are using FreshDesk and need to manage assets related to FreshDesk activities. We need to manage our own assets and also assets that are at the customer sites. Assets: Software, Computers, Printers, Tablets, Phones,...

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Best answer by viswanatha.mehta 19 January 2022, 10:29

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Hi Mika,

Yes! Freshservice can handle Customer/Requestor Assets. 

The administrational activities will have to be done by Agents but the Assets themselves (hardware/software) can be tagged to Customers.

 

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