Solved

Can Freshservice Asset management handle customer assets?

  • 14 January 2022
  • 1 reply
  • 93 views

Userlevel 1
Badge

We are using FreshDesk and need to manage assets related to FreshDesk activities. We need to manage our own assets and also assets that are at the customer sites. Assets: Software, Computers, Printers, Tablets, Phones,...

icon

Best answer by viswanatha.mehta 19 January 2022, 10:29

View original

1 reply

Userlevel 3
Badge +3

Hi Mika,

Yes! Freshservice can handle Customer/Requestor Assets. 

The administrational activities will have to be done by Agents but the Assets themselves (hardware/software) can be tagged to Customers.

 

Reply