Hi there
Can FreshService integrate with Power Automate (Microsoft O-365) to automate certain things? How?
Thank you.
Best answer by zachary.king
View original
Userlevel 7
+14
Hello
Yes it can. You can use this connector
or you can create your own connectors and use the freshservice API (https://api.freshservice.com/v2/) to perform automations on tickets. Make sure to look at the workflow automator in freshservice and the use of webhooks as this is a great way to automate with the interaction of third party tools.
Take care,
Zach
Hi
Yes, that will be great if you can share your approach/method for this.
Thank you so much.
If you want to use a Freshservice event to trigger something in O365 do the following.
- Create a Workflow Automator in Freshservice, the action will trigger a POST webhook.
- You then use the “When and HTTP request is received” trigger. Save the flow and get the URL.
- Go to Freshservice and trigger the automation. This will pass the payload to PA
- Go back to PA and check your log, copy the code.
- In PA go to the trigger and paste the code in the “Use sample payload to generate schema”
- Now all of your FS fields (that you picked) are available in PA
- You can then do whatever you want with these fields.
If you need additional help private message me. This should take no longer than 5-10 minutes to setup.
Hi
I have sent you a private message regarding this.
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.