Can I stop the feedback banner maddness?

Agreed. If there is no discernible action required within the toast messages, I don’t see any reason to require a manual dismissal. On our own platforms, we auto-dismiss these messages after a reasonable period of time. e.g. 2-5 seconds depending upon the message.

My guess is Freshservice need to implement the agent CSS+HTML edits and we will be able to hide them using a really small css code


As an example I just install the “StyleBot” chrome extension and I simply hide these 4 elements:

• div.toast-container
• div.toast.toast-success.ficon-toast-success
• div.toast-progress
• div.toast-message

This hide the notification and I am able to use any button without issues and no more banner ;)


Using external extension that have acces the website and datas is kinda bad. Freshservice need to implement a agent side portal customisation asap ;)

Its a requested feature for years and still nothing, thats bad :(


If you want to do it easier, here you what you need to do:

1. Install StyleBot on the chrome extension store
2. Right click the extension on the extension list at the top right corner of chrome
3. Choose options
4. Click on mods
5. Click on “add a new style” (depends of your language)
6. Enter your portal URL, WITHOUT https (Example:  portal.example.com ) 
7. Enter this code:

   div.toast-message {
     display: none;
   }
   
   div.toast.toast-success.ficon-toast-success {
     display: none;
   }
   
   div.toast-progress {
     display: none;
   }
   
   div.toast-container {
     display: none;
   }

    

8. Click save
9. Visit your portal and enjoy :)

Right now I try to change the priority div to represent the prioruty number :D Its not easy and almost impossible.
If priority is low, css will change the cell to something like this (easier to see important tickets):
 

Yeah my paint skills are bad :P but this is what I would want to have in our portal for agents. This will add a new way to see major tickets for example.

Let’s see if freshservice reply or want to implement something like that in the future (few months/years from now I guess)

 

Yeah exactly. They are really slow on some things and this is so sad…