Can I stop the feedback banner maddness?

Agreed!  I get these pop ups in front of items I need access to and it is annoying to have to close out of them.  

My guess is Freshservice need to implement the agent CSS+HTML edits and we will be able to hide them using a really small css code


As an example I just install the “StyleBot” chrome extension and I simply hide these 4 elements:

• div.toast-container
• div.toast.toast-success.ficon-toast-success
• div.toast-progress
• div.toast-message

This hide the notification and I am able to use any button without issues and no more banner ;)


Using external extension that have acces the website and datas is kinda bad. Freshservice need to implement a agent side portal customisation asap ;)

Its a requested feature for years and still nothing, thats bad :(


If you want to do it easier, here you what you need to do:

1. Install StyleBot on the chrome extension store
2. Right click the extension on the extension list at the top right corner of chrome
3. Choose options
4. Click on mods
5. Click on “add a new style” (depends of your language)
6. Enter your portal URL, WITHOUT https (Example:  portal.example.com ) 
7. Enter this code:

   div.toast-message {
     display: none;
   }
   
   div.toast.toast-success.ficon-toast-success {
     display: none;
   }
   
   div.toast-progress {
     display: none;
   }
   
   div.toast-container {
     display: none;
   }

    

8. Click save
9. Visit your portal and enjoy :)

The moment those turned up I asked them how to disable. They truly get in the way but the makers of Freshservice evidently do not care. It’s been a long time and they still have no concern for this highly unwanted “feature”

Right now I try to change the priority div to represent the prioruty number :D Its not easy and almost impossible.
If priority is low, css will change the cell to something like this (easier to see important tickets):
 

Yeah my paint skills are bad :P but this is what I would want to have in our portal for agents. This will add a new way to see major tickets for example.

Let’s see if freshservice reply or want to implement something like that in the future (few months/years from now I guess)