Cancel Approval - once ticket is cancelled

  • 14 January 2023
  • 2 replies

Userlevel 4
Badge +8

Hello, is there a way to automate via workflow the process of canceling the approvals of SR once ticket is set as cancelled? or closed?

2 replies

Userlevel 5
Badge +8

You would most prob have to use an Update ticket api.

I cannot see any function for this so not sure if this will work but maybe try approval_status could work as it is in other sections as an option. (Create Service Request)


{ "approval_status": 2,


Userlevel 5
Badge +7

I've never had an issue with approvals lingering when a service request is canceled or deleted.

If the request is canceled our approvers don't get alerted consistently to approve things. Is that what you are experiencing?