Hello, is there a way to automate via workflow the process of canceling the approvals of SR once ticket is set as cancelled? or closed?
You would most prob have to use an Update ticket api.
https://api.freshservice.com/#update_ticket_priority
I cannot see any function for this so not sure if this will work but maybe try approval_status could work as it is in other sections as an option. (Create Service Request)
https://api.freshservice.com/#create_service_request

{ "approval_status": 2,
}
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.