Question

Cancel Approval - once ticket is cancelled

  • 14 January 2023
  • 2 replies
  • 152 views

Userlevel 5
Badge +8

Hello, is there a way to automate via workflow the process of canceling the approvals of SR once ticket is set as cancelled? or closed?


2 replies

Userlevel 5
Badge +8

I've never had an issue with approvals lingering when a service request is canceled or deleted.

If the request is canceled our approvers don't get alerted consistently to approve things. Is that what you are experiencing? 

Userlevel 6
Badge +10

You would most prob have to use an Update ticket api. 

https://api.freshservice.com/#update_ticket_priority

I cannot see any function for this so not sure if this will work but maybe try approval_status could work as it is in other sections as an option. (Create Service Request)

https://api.freshservice.com/#create_service_request

 

{ "approval_status": 2,

}

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