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Change primary email address without creating a new contact

  • 25 May 2023
  • 3 replies
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EricRoeland
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Userlevel 2
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I have about 2500 contacts with a primary email address that has changed.
How can I change the primary email address without creating a new contact.
I tried just import a csv where only the primary email was changed and it created a lot of new contacts.
Any suggestion is welcome.

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Best answer by Daniel Söderlund 25 May 2023, 11:54

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Daniel Söderlund
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Userlevel 7
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Hello, 

You need to use API Service Desk API for Developers | Freshservice
And use a script that filter on the old adress to get the ID and then use the update endpoint to change the e-mail.  Keep in mind that there is a limit on how many API calls you can do per minute. 

Solution consultant @ synerity.eu, A new error is always a sign of progress!
zachary.king
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Hello @EricRoeland, @Daniel Söderlund hit it right on the head. The Freshservice API is going to be your best friend here. I use a python script often to pull requester data and dump into a csv file. It wouldn’t take much to add in a POST request that changes the primary_email address of those requesters.

- Zach / ITSM Solutions Engineer
EricRoeland
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Userlevel 2
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@zachary.king and @Daniel Söderlund , Thank you for your answers. It looks like I have to ask the help of more advanced IT people. I, as a manager, am not capable of writing anything that even looks like a script. 😁

Thank you very much for this solution.

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