When closing a ticket, we would like to enforce the agent to add closure notes to the ticket before being able to actually close it for good. Is this possible?
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Ignore - worked it all out
Can I ask how you managed this please?
Thanks.
Userlevel 4
+12
Hello Williams,
You could create a custom multi-line text field under Admin -> Ticket fields section and make this mandatory for agents while closing a ticket . This would prompt them to enter the closure notes in this field before closing a ticket.
Cheers!
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