Closure notes

  • 21 April 2016
  • 3 replies
  • 70 views

When closing a ticket, we would like to enforce the agent to add closure notes to the ticket before being able to actually close it for good. Is this possible?


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3 replies

Ignore - worked it all out

Can I ask how you managed this please?


Thanks.

Userlevel 3
Badge +10

Hello Williams,


You could create a custom multi-line text field under Admin -> Ticket fields section and make this mandatory for agents while closing a ticket . This would prompt them to enter the closure notes in this field before closing a ticket.


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Cheers!