COMING SOON! Rethink the way you visualize tickets with refresh table view and new Kanban board

  • 16 November 2021
  • 15 replies
  • 3139 views

Userlevel 2
Badge +2

“Ticket visualization helps cut through the noise and provide clarity to easily comprehend and communicate information”

We are enhancing how you visualize tickets on Freshservice to increase agent efficiency and a clutter-free user experience with:

Introducing Kanban Board for Tickets- You can easily analyze ticket life cycle at different stages for multiple teams on single page to identify work in hand items and eliminate bottlenecks.

Improve speed and flexibility to track issue faster

Enhance collaboration across team and harness full potential of team
Embrace and identify iterations at different stage

 

Ticket table view refresh- We are modernizing user interface that is accessible and inclusive with key enhancements to improve the agent experience.Here is few fantastic ways we are improving work visualization through ticket table view:  

Improve agent productivity by simplifying agent experience and prioritizing issues
  • Improve responsive to requesters by tracking and accessing more information with fewer clicks

     Please note the Ticket Table view UI is only for depiction. We are constantly improving as per feedback received from customers. Learn more


15 replies

Userlevel 3
Badge +4

Very excited for this. Visualizing work and implementing WIP limits may increase the velocity in which work gets done!

Casey B

W&W AFCO Steel 

Freshservice Customer

If you join the beta test on these new views, can you roll back if anything is broken?

Finally! When will this be available in beta and in public?

Big fan of KanBan.   Is there a community early access beta?   How can I get on it?     

And by soon, how soon will it be publicly available?  

Userlevel 2
Badge +2

If you join the beta test on these new views, can you roll back if anything is broken?

Hi Drew, hope you are doing well.During early access phase you will be able to roll Ticket table view back 

 

Userlevel 2
Badge +2

Finally! When will this be available in beta and in public?

Hi @stijnsimons Ticket table view is available for beta, if you have added your account detail you will see refresh table view. Kanban is also available for early access now

Userlevel 5
Badge +4

@Smita 24 Looking forward to this feature! I think it can really help visualize the ticket work even better. The filters will also help assess ticket load at a glance. 

Userlevel 2
Badge +2

@Smita 24 Looking forward to this feature! I think it can really help visualize the ticket work even better. The filters will also help assess ticket load at a glance. 

Hi @keefe.andrews we are glad you find these updates helpful :)

Badge

Hello, I’d love to get early/beta access to the new Kanban and ticket list views. Thank you.

Userlevel 2
Badge +2

Hello, I’d love to get early/beta access to the new Kanban and ticket list views. Thank you.

Hi @davidatndc.org I am afraid to tell you we have closed the nomination for early access now. However could you help raise a ticket on support@freshservice.com with your account details ( URL and admin email address) for us to take this forward? 

Userlevel 1
Badge +1

Lovin’ this view so far. Have had good feedback for staff who work requests that have several parts and take time to close.

Hi there, when will this feature be available?

Userlevel 2
Badge +2

@Zachariah Manyapye 

Kanban is available now. Ticket table view will be release in phases. We will keep you posted. Please raise a ticket on support@freshservice.com if you don't have access to kanban board for tickets and service requests.

Hello,

 

Is this for freshdesk ? If so, how can we access it ? We are very interested in this

Userlevel 2
Badge +2

Hi @Maxenor Unfortunately the post is for Freshservice not Freshdesk. If you are active Freshservice user you can leverage Kanban board for a ticket lifecycle. For our special customers who use both Freshservice and Freshdesk to support internal and external team, we have a exciting new native integration between the apps for smooth collab. Read more

Reply