“Ticket visualization helps cut through the noise and provide clarity to easily comprehend and communicate information”
We are enhancing how you visualize tickets on Freshservice to increase agent efficiency and a clutter-free user experience with:
Introducing Kanban Board for Tickets- You can easily analyze ticket life cycle at different stages for multiple teams on single page to identify work in hand items and eliminate bottlenecks.
Improve speed and flexibility to track issue faster
Ticket table view refresh- We are modernizing user interface that is accessible and inclusive with key enhancements to improve the agent experience.Here is few fantastic ways we are improving work visualization through ticket table view:
Please note the Ticket Table view UI is only for depiction. We are constantly improving as per feedback received from customers. Learn more