Dear All, Can someone let me know what happens when you convert or associate an Incident to a Change? What happens to the SLA for the incident.
Let’s say we have an incident which has been due for resolution for some time as its actually a change which needs to be implemented. What happens to the SLA when we create a change and associate with this incident.
You can set and create these statuses in the Admin > Field Manager > Form Fields view
*Thank you for the response and inputs. This helps.