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Create A default Ticket View For approvers

  • 15 March 2023
  • 1 reply
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Hello,

I would like ot create a ticket view for the approvers that is their default view. I want it to show all tickets they must approve still. Then I would like a second ticket view that shows approved tickets. Lastly, how do I add this to their views but no one else's?

 

Thank you

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Best answer by Johannes Rosner 9 August 2023, 12:10

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We are also implementing approves now.
I am thinking of creating an ticket status  like “pending - approve”. 
So I can create a filter and all agents can see that this ticket is still waiting for approval. 

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