My current license is Starter. I am fully aware that approval workflow feature is only available on Growth and above.
So as an alternative, I would like to create approval workflow automation similar to Growth, but with MS Power Automate. I have create the approval workflow, however I do not have any idea how to link it.
The approval workflow: specific ticket raised in Freshservice will trigger specific approval workflow on Power Automate.
@Taza, one way you could get power automate to trigger is by using a freshservice workflow automator that runs on the specific ticket and has an action node that triggers a webhook to a specific URL with the ticket details to the Power Automate HTTP Request trigger. Then you could send an email notification that contains the approval.
Hope that helps
Appreciate your reply. On the Workflow Automator on Freshservice, may I know what is the flow to make it link to Power Automate?
The only workflow that I setup now is specific ticket Category will route to specific Agent.