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Creating Tasks within Workflows

  • 10 June 2022
  • 3 replies
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Userlevel 1
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Hello!

 

Is there a way to create a task in a ticket workflow and have that task then trigger a task workflow? We have a workflow that creates several tasks and then a task workflow that goes through and performs some automations on those tasks. It seems like creating the task through the workflow doesn’t allow it be triggerable in another workflow.

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Best answer by zachary.king 10 June 2022, 20:02

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Userlevel 7
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Hello @jon.mou currently we do not have the ability to trigger a workflow automator via another workflow automator. Meaning an action in Workflow A cannot trigger Workflow B. @sanofar.allahpichai can back me up here, but I believe that functionality is coming soon I have been told. Looking forward to it!

 

Userlevel 1
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@zachary.king Awesome, thanks! Thats what I assumed. For now I’ll just trigger a webhook in the workflow to create the task. I’ve tested that and it does trigger workflows.

Userlevel 7
Badge +12

@zachary.king Awesome, thanks! Thats what I assumed. For now I’ll just trigger a webhook in the workflow to create the task. I’ve tested that and it does trigger workflows.

That was going to be my next suggestion!!! :)

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