2 questions about CSAT in FS
(1) Is there a built-in way to allow a client to opt out of the CSAT?
I was looking at trying to find a way for a client to opt out of the CSAT surveys by setting a value on their Company page (custom field) which would then be checked in the criteria of the survey - this does not appear to exist.
(2) Survey regulation - does it work like I expect it to?
Setting it thusly will send 1 x CSAT survey request out once in a custom 18 day period for each client that has a ticket in that 18 day period.
OR will FS send out a CSAT survey on every ticket in that 18 day period
TIA for any ideas/insights
Best answer by Ammar KBView original