Question

CSV from Service Request Details

  • 1 June 2023
  • 4 replies
  • 39 views

Userlevel 3
Badge +8

I’d like to be able to create a CSV file from details from a Service Request. Any apps or tricks to accomplish this?


4 replies

Userlevel 6
Badge +8

You can use analytics to get high level information on SR items. The Tabular view or using view underlying data could get you a table that can be sent via CSV. Example screenshot below

 

 

Userlevel 3
Badge +8

Thanks, that’s useful.

Userlevel 7
Badge +16

Hello @michaelmartel, I usually find myself writing some python scripts to grab data using the Freshservice API and dumping that into a CSV file.

Hope that helps.

Userlevel 3
Badge +8

Hello @michaelmartel, I usually find myself writing some python scripts to grab data using the Freshservice API and dumping that into a CSV file.

Hope that helps.

Thanks, I’ll check it out.

 

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