Custom field of Service Request in Report

Hi Veenu,

Hope you’re doing well and staying safe!

We would be able to pull in the “Custom fields” for a specific Service Item in Analytics Report by navigating as mentioned below:

Step 1 : Please click on “Analytics” → New Report → Give a Name for the Report

Step 2: In the whiteboard, select the “Templates” tab and drag and drop any widget. After this, select the “Edit” icon to navigate inside the widget.

Step 3 : Please click on the “Filter” Tab. You will find a default filter applied named “Created in the last 30 Days” . You can choose to modify this according to your requirement. Once done, you need to add the 2 additional filters by clicking on “+ Filter” and adding the below -

• Type - is - Service Request

• ServiceItem - is - (your specific item)

Step 4 : After applying the filters, you will find “Graphical Data” and “Underlying Data” . Expand the underlying data wherein you need to select the columns of the filtered Service Item. 

Step 5 : You can give a name to this widget and then save it at the top left of the screen. 

Hi Veenu,



We've created a ticket for this to have this taken up internally. Here's the ticket ID for your reference :  https://support.freshdesk.com/a/tickets/6732055 



We'll get in touch with you on the ticket for further troubleshooting.



Have a nice weekend!  



Warm Regards,

Pranav B

Freshservice Support

Hi

Would it be possible to share how this was done as we’re looking to do the same thing?

(unfortunately when i click on the link above it doesn’t take me to the ticket so i can’t see if/how it was resolved)

Thanks

Phil.