I’d like to customize the new ticket form in the Service Portal. I was able to find the New Ticket portal page in the Helpdesk Rebranding section. I was wondering if it were possible to add an additional required field where the user can enter information on their issue which can be added as a note to the ticket separate from the ticket description. If so, I’m open to suggestions on how I can do that. I believe this page is in HTML, but that knowledge is a little beyond my skill set.
Best answer by zachary.kingView original