Dashboard Scorecard Highlights error when saving

  • 29 November 2021
  • 1 reply



im using freskworks as our primary ticket-tool at the company.

I customized my dashboard so that i can see if in new tickets are online.

I also use the “Highlights” option, so that the scorecard is getting colored when more then x tickets are on.

But, i can set it to “Warning if greater than 0”, wich means that the scorecard will getting highlighted when 1 tickets is matching. And it worked, but i cant save the setting, when i try to “update dashboard” i get “Error while updating dashboard”

1 reply

Userlevel 4
Badge +5

Hi @TGehmert , Are you still facing issues while updating the dashboard? The error must have been received when there were more than one edits done to the dashboard and were not synced properly. However, please let us know if you are still facing issues so we can have our support team check this.