Department at a Glance for a specific Date Range

  • 25 August 2022
  • 1 reply

I have a director over maintenance who is trying to do a Report of Department at a Glance, but for a specific date range. I do not use this function, but he is telling me, that it he was able to set a specific date range previously, but he is unable to do so now. I have tried looking at it, for my department, but I have not been able to change any dates for those reports either. 

1 reply

Userlevel 7
Badge +14

Hello @Thaekor, are you using the “Reports” module or “Analytics” module in freshservice? “Reports” is in the process of being deprecated from freshservice, so all of the canned reports like “At A Glance” should be moved over to Analytics. And in Analytics you should be able to apply different date ranges to the entire report by adding the date range filter to the right of the report.

Just make sure to click on the “Viewing” button to change it to “Editing”. This will unlock the filter and allow you to make changes.

Hope that helps.