Is there a more detailed list of plan features than the Freshservice pricing page? For example, custom objects are only available in the Pro and Enterprise plans. Support has also told me that the Slack Servicebot is only available for Pro and Enterprise users (despite what the documentation says). I know that I have run into “you need to be on a higher plan” many times, but I didn’t keep a list. Now I am trying to justify my org upgrading, and it would be helpful to know what we will get access to beyond some modules that we may or may not be interested in using.
Userlevel 7
+9
Hi
For a more detailed feature comparison, you can refer to this page: https://freshservice.com/service-management-features
We’d be happy to set up a call with you to help you with this. Please check your direct message folder regarding the same.
We’ve addressed this in the below thread as well:
Looking forward to hearing from you and supporting you!
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