Not sure if this is a question or conversation as such to be honest but here we go. I’m wondering what happened to the development of the Workflow Automator and is there any plans to develop the GUI and options/actions in this further?
I understand we can now include API calls, expressions and script things of course but there are many topics on here regarding similar requests or questions about the Workflow Automator that should be very basic and never been implemented.
For example, I was just trying to create an asset-based workflow and wanted it to change the status of the asset, however this is still not possible within the Workflow Automator itself.
One of the major features we liked when we started with Freshservice was the ease of use and GUI of the Workflow Automator, but beyond adding the features to call outside of the Workflow Automator (API calls) there really hasn’t been much movement on it. Would love to see some development and have it be able to set some very basic actions for tickets, assets etc without the need for API calls, and yes I have put prior feature requests in over the years.
