Anyone looking at this newish category of technologies?
Perhaps seeing DEX as a necessary evolution of ITSM and ITOM rather than simply the next shiny thing?
Digital Employee Experience (DEX)
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Userlevel 7
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I have not heard of this! Will have to look it up.
Userlevel 7
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Userlevel 7
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Some experience management solutions focus on human feedback (or sentiment) capture. Some solutions employ technological capabilities to assess IT performance from an employee experience perspective. Finally, some solutions do both.
The latter two types of solution are currently called “digital employee experience (DEX) management” solutions, with this name having changed from “digital experience monitoring (DEM).”
DEX solution will include capabilities such as:
• The technology-based monitoring of experience and performance
• Employee or end-user sentiment capture
• Overall experience scoring
• Root-cause analysis
• Real-time automated remediation capabilities
• End-user-initiated remediation capabilities
• Issue prevention capabilities
• Analytics and reporting
• Integrations with other tools and systems
Userlevel 7
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Thank you
Userlevel 7
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You are welcome
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