+8
is there any way to prevent certain agents from setting a ticket status to “closed”? We want them to only set tickets to Resolved. I recognize it’s a training issue, but was wondering if anyone else came across this?
Thanks!
Best answer by zachary.king
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+14
Hello
Hope that helps!
+8
ah, I knew I was going to forget something… thanks Zach, I’ll give it a whirl!
+14
ah, I knew I was going to forget something… thanks Zach, I’ll give it a whirl!
Make sure that you have the rule run on New Forms and Edit Forms, otherwise those agents could technically close tickets from the new ticket screen. :)
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