Hi,
When using Dispatch'r rules.
Under Condition.
If I select Company Name I have to type in a value.
Does this value represent the names of the companies I have entered under Admin / Companies ?
If so does this mean that any ticket being opened by a requestor that is listed against that company will met the condition?
Thanks.
basically if the above is wrong..
What I'm after is a means to have any new ticket being created from email be reviewed for the source domain it is coming from and then be assigned to a customer company..
which then will give it the appropriate SLA
how can I achieve this?
thanks.
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