Dispatch'r Question re; Company Name in Condition

  • 4 December 2016
  • 1 reply
  • 17 views

Hi,


When using Dispatch'r rules.


Under Condition.


If I select Company Name I have to type in a value.


Does this value represent the names of the companies I have entered under Admin / Companies ?


If so does this mean that any ticket being opened by a requestor that is listed against that company will met the condition?


Thanks.


This topic has been closed for comments

1 reply

basically if the above is wrong..


What I'm after is a means to have any new ticket being created from email be reviewed for the source domain it is coming from and then be assigned to a customer company..


which then will give it the appropriate SLA


how can I achieve this?


thanks.