Dispatch'r Question re; Company Name in Condition

  • 4 December 2016
  • 1 reply
  • 17 views



Hi,






When using Dispatch'r rules.






Under Condition.






If I select Company Name I have to type in a value.






Does this value represent the names of the companies I have entered under Admin / Companies ?






If so does this mean that any ticket being opened by a requestor that is listed against that company will met the condition?






Thanks.




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1 reply



basically if the above is wrong..






What I'm after is a means to have any new ticket being created from email be reviewed for the source domain it is coming from and then be assigned to a customer company..






which then will give it the appropriate SLA






how can I achieve this?






thanks.