Question

Docusign Orchestration Error 400 Attaching document to ticket

  • 17 May 2023
  • 1 reply
  • 35 views

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Hello, I’m trying to use the Docusign Orchestration in Freshservice, trying to attach a Document to a note in a Ticket. This is the error I receive, I’ve tested changing the document ID and if it’s incorrect the error message is that the document ID doesn’t exist. Also attaching what the request looks like from Docusigns end. 

 

 

Docusign’s API Message:
 

 


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Userlevel 6
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Hello @Aviationstuff 

 

Thank you for reaching out! We will ensure a member of our customer support team responds to your query. 

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