Duplicate Entries Caused by SaaS Mgmt and Discover Probe/Agent

  • 17 February 2022
  • 1 reply

Recently, we’re exploring SaaS management as it offers the ability to monitor our usage, licenses, etc. but we run into an issue of duplicate entries when we deployed Discovery Agent as well. According to Freshworks, this is an expected behaviour but we felt it doesn’t make any sense. This creates unnecessary admin overhead considering that the solution offered is for us to monitor and delete them manually. We’re expecting that both features should work seamlessly and shouldn’t create unnecessary work. Did anyone here run into the same or similar problem? How did you solve it - while waiting for Freshworks to address this?

1 reply

Userlevel 4
Badge +5

Hi @jerand , this is the current behavior as the licensing and usage patterns are different currently for SaaS apps and Desktop applications. We’ll take this with the product team to consider avoiding the duplicates in the future.