Duplicate Problems?

  • 11 August 2022
  • 1 reply

Userlevel 4
Badge +7

We use problems pretty extensively for both outages and long running issues that we get tickets about and want better coordination of resolution. However, sometimes staff doesn’t find an existing problem which causes us to have two problems that are the same. Ideally we would have the ability to merge two problems and transfer all the associated tickets from one to the other, similar to merging tickets. How do you handle duplicate problems? 

1 reply

Userlevel 7
Badge +14

Hi @ggallaway I am just about to roll out problem management for our company so I am glad that I came across this. I would also be interested in how people are resolving the issue of duplicated problems.