I am attempting to craft a CAB email for changes and the request I have from my management is to add the rollout and backout plans into the CAB approval email. I can’t seem to dig up the Dynamic Placeholder for those fields, which makes me feel like they don’t exist, and I am hoping someone here can prove me wrong.
Best answer by MichaelBoardman
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+11
Hello,
Are you talking about Freshdesk or Freshservice?
You can use API to get them, using the web request and JSON node. (If you are using Frehservice)
good question, im not entirely sure which one I am using. What would be the easiest way for me to tell?
+11
good question, im not entirely sure which one I am using. What would be the easiest way for me to tell?
Is it site.freshdesk.com or site.freshservice.com?
Looks like Freshservice
With some freshly rested eyes I found the “Insert Placeholder” button and found the right placeholder.
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