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Dynamic Placeholder for Planing stage fields?

  • 17 October 2022
  • 5 replies
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I am attempting to craft a CAB email for changes and the request I have from my management is to add the rollout and backout plans into the CAB approval email. I can’t seem to dig up the Dynamic Placeholder for those fields, which makes me feel like they don’t exist, and I am hoping someone here can prove me wrong. 

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Best answer by MichaelBoardman 19 October 2022, 17:50

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Userlevel 6
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Hello,

Are you talking about Freshdesk or Freshservice? 
You can use API to get them, using the web request and JSON node. (If you are using Frehservice) 

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good question, im not entirely sure which one I am using. What would be the easiest way for me to tell? 

Userlevel 6
Badge +11

good question, im not entirely sure which one I am using. What would be the easiest way for me to tell? 

Is it site.freshdesk.com or site.freshservice.com? 

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Looks like Freshservice 

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With some freshly rested eyes I found the “Insert Placeholder” button and found the right placeholder. 

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