Question

edit order of filternig....

Userlevel 3

+4

Hello,

Does anyone know if it is possible to order the Filter tickets you see when in a ticket at the right side of the screen?

Userlevel 5

+8

Someone from Freshworks might need to confirm, but I'm sure this is a no.. might need to make a feature request.

Userlevel 4

+8

Hi.

Yes, you may re-order them, but only the Custom fields.

The standard fields won’t change order (all from Priority | Status through Category).

They custom fields order obey the same order you set in Admin - Field Manager - Form Fields - Ticket fields.

For our instance, we have it like this (Just below Category):

And, this is the same order in Field Manager:

Hope this clarifies your inquiry:

Note: We have some business rules applied; that’s why “Tipo” is not shown in the ticket view (right pane).

Regards,

Elvis.

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