I have followed the steps here: https://support.freshservice.com/support/solutions/articles/157152
I am trying to use: action:note - Add a private note to the ticket
This does not add a private note. When I use @simonsays "action":"note" @simonsays it adds a note to the ticket but it is a blank public note. If I remove the whole command and reply to a ticket it adds it as a public note with text body included. What am I missing?