Hello All,
We are communicating with one partner using email. They have a non API-self build service tool.
It would be great if we can use some information from their emails as input for our tickets in Freshservice.
E.g. If they sent an email and it contains a number that number should fill one of the ticket fields we created. Is this possible? If yes, how? Or where can I find the info about this.
I am not looking to fill in Fresh service fields in an outgoing email. That is already covered. :-)
Regards
Eric