Question

Email to be sent with assets for Offboarding Ticket

  • 3 August 2022
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I have to send emails with the requestors assets to the Asset Management Group for Offboarding tickets.

  1. If the event is Ticket is Updated with condition that asset is not null, then the same email is sent everytime any ticket field is updated.
  2. If the event is Associated assets is added, then one email is sent for each associated assets.

I want only 1 email to be sent. for all assets per ticket. What could be the possible event and condition?

Note that during creation of Offboarding SR, there is no option to associate Assets. After creation they can be associated.


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