We've had reports from staff and clients and 3rd party suppliers that emails from our Service Desk (eg ticket replies or ticket notifications) are going into their Junk email folders.
Is anyone else experiencing this? It is causing major issues with clients thinking we have not responded.
I had the same problem that has been solved for now. Freshservice have us moved to a further server, also I have followed this instruction.
Yet I also let create a ticket with Microsoft, all this beauty has no price, but it does work for now , and ask myself for how long.
We are having this issue too, we added two rules to allow the Freshservice 'ITSupport' spoof through but it only worked for so long. Waiting for Microsoft to get back to us.
Yes, we are. We're seeing messages with "This sender failed our fraud detection checks and may not be who they appear to be" for some of the emails from Freshservice. Are you using Office 365? I was just told by Microsoft that they've implemented a change and that we need to set a rule to bypass spam filtering for the IP addresses of the Freshservice sending mail servers. There's a mismatch in the P1 and P2 headers.
Anyone else getting this?