Employee experience and service management

  • 1 November 2021
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A good while back I asked if your organization is using employee experience management data to improve its IT or ESM service delivery and support operations and outcomes? From what’s it doing to what has been identified to improve upon. Or whether it has plans to do so in the future.

Maybe the post was too early in the Community’s evolution to gain traction, so I’m asking these questions again. Do you have anything that can be shared with your Freshservice peers? Please let me an others know via a response. Thanks :)

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