Hi everyone, I recently tried to reinstall the Discovery Agent on a user machine and this error returned when uninstalling the Old Agent, I try to uninstall as a machine administrator, I also tried to install a new version that can remove the previous one and it always returns this software error, could anyone help? Windows 10 x64 system;
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thank you all
+6
Hi Fernando,
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The older version of the Discovery Agent has to be completely uninstalled from the system before you can attempt a new install of the latest version (Windows Agent v2.6.0). If you are not able to uninstall from the device directly, you can also try from your Freshservice portal.
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Checkout our help documentation:Â Uninstalling the Discovery Agent
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Let us create a support ticket and reach out to you to further investigate this issue.
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Regards,
Sanofar
Thank you Sanofar, I will apply, but I will leave the request open
+6
Hi Fernando,
We hope you were able to uninstall the Discovery agent software and install the latest version on your device.
Do reach out to us at support@freshservice.com if you require any further assistance.
Cheers!
Sanofar
Freshservice Support
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